Domaise

Terms of Sale

Last updated: October 28, 2026

How credits, payments, validity and refunds work on Domaise.

1. Scope

These Terms of Sale apply to every purchase of credits on domaise.com from Domaise LLC, a United States limited liability company ("Domaise"). They complete the Terms of Use, which also apply. Purchases are for professional use only.

2. What you buy

You buy credits to use the Domaise search tool. One credit = one search, whatever the filters and whatever the number of results, including a search with no result. Opening the WHOIS record of a domain from your results does not use a credit.

A credit gives access to the search service. It does not buy any data, database or list, and it does not give you any right on the information shown, which comes from public registration records and third-party providers.

3. Monthly plans, prices and taxes

  • Credits are sold through monthly plans (subscriptions). The name, number of searches per month, monthly price and currency of each plan are shown on the pricing page before you pay.
  • Automatic renewal: your plan renews every month on the same date, and the monthly price is charged to your card until you cancel.
  • Cancel anytime from your account (Plan and credits → Manage my plan). The cancellation takes effect at the end of the month already paid: your plan and its remaining searches stay available until then, and you are not charged again.
  • You can switch between plans from the same page. A move to a higher plan applies at once and the price difference for the current month is charged; a move to a lower plan applies at the next renewal.
  • Prices may change. A new price applies to your plan only from the renewal after we inform you of it; you can cancel before it applies.
  • Plans are sold to businesses. Unless the checkout shows a tax amount, no sales tax or VAT is charged, and you are responsible for any taxes, duties or fees that apply to your purchase in your country (for example VAT under the reverse-charge rules in the EU or the UK).
  • If a tax becomes payable by Domaise in your country, it will be shown at checkout before you pay.
  • One plan per company. An account is for one business: sharing it with other companies is not allowed and may lead to its suspension (see the Terms of Use).
  • The Agency offer (contact details, volume, several users) is sold only under a separate written agreement and a custom quote.

4. Payment

Payment is made by card through Stripe, our payment provider. Domaise never sees or stores your full card number. The charge appears on your statement under the name of Domaise. The searches of your plan are added to your account as soon as each monthly payment is confirmed. If a renewal payment fails, Stripe tries again during the following days; if it still fails, the plan ends. We may refuse or cancel an order in case of suspected fraud or misuse.

5. Credit validity

  • The searches of a plan are valid for the month they are paid for. Unused searches do not carry over to the next month: at each renewal, your balance is reset to the number of searches of your plan. Unused searches are not refunded.
  • When a plan ends (cancellation or failed payment), its remaining searches end with it.
  • Free credits given at sign-up and credits added by Domaise as a gesture have no cash value.
  • Credits are linked to your account. They cannot be transferred, sold or exchanged for money.

6. Searches that fail

If a search cannot be completed because of a technical problem on our side or at our data provider, the credit is returned to your account automatically. A search that runs normally but returns few or no results is not a failure.

7. Refunds

You can ask for a full refund of your first month within 14 days of payment if no search of that month has been used. Write to us through the contact page with your invoice number. The refund is made to the card used for payment, the plan is cancelled and its searches are removed.

Renewal payments, and a first month once a search has been used or after 14 days, are final, except where the law requires otherwise. Cancelling stops the next renewals; it does not refund the current month. No refund is due for credits lost because an account was suspended or closed for breach of the Terms of Use.

8. Payment disputes

If you have a problem with a charge, please contact us first: most issues are solved quickly. If you open a chargeback without contacting us, or for a purchase you made or allowed, we may suspend your account while the dispute is reviewed, and remove the disputed credits.

9. Invoices

An invoice is available in your account for every monthly payment. Stripe also sends a receipt for each payment. Add your company name, country and tax number at checkout if you need them on the invoice.

10. Service availability

We work to keep the Service available, but it may be interrupted for maintenance or because of our providers. Data sources, filters and the number of available records may change over time. These changes do not give a right to a refund, except as stated in section 7.

11. Liability and governing law

The limitation of liability, indemnity and governing-law sections of the Terms of Use apply to every purchase. These Terms of Sale are governed by the same law as the Terms of Use.

12. Contact

You can reach Domaise LLC through the contact page.